Key Account Project Manager

Key Responsibilities:

1. Daily maintenance of platform customer relations, gathering, analyzing, and exploring business needs to coordinate internal resources to achieve platform customer revenue and collection goals.
2. Drafting platform customer project proposals, conducting project risk analysis, and daily service monitoring.
3. Developing internal operating SOPs for platform major clients to respond quickly to customer service needs.
4. Establishing anomaly monitoring and rapid response mechanisms to achieve customer KPI assessment targets.
5. Creating periodic service reports to continuously improve customer service quality.
6. Handling other assigned tasks and cross-departmental coordination.

Qualifications:

1. Bachelor’s degree or above, proficient in English to meet basic job requirements.
2. Over 4 years of experience in cross-border logistics, with at least 2 years of experience in platform major customer service.
3. Strong logical thinking, communication skills, and writing ability.
4. Strong ability to handle pressure, willing to accept high-intensity work challenges in a startup environment.