Customer Service Specialist

Key Responsibilities:

1. Responsible for processing, following up on customer business orders, and providing feedback on anomaly monitoring.
2. Handle daily inquiries and customer complaints.
3. Organize and monitor timely and anomaly data at the customer level.
4. Handle after-sales claims.
5. Other tasks assigned by the manager.

Qualifications:

1. Associate degree or above, proficient in English (listening, speaking, reading, and writing). Candidates with over 1 year of experience in cross-border logistics customer service are preferred.
2. Detail-oriented, strong sense of responsibility, self-motivated.
3. Proficient in using Office software.